{"id":143,"date":"2025-02-13T15:00:54","date_gmt":"2025-02-13T18:00:54","guid":{"rendered":"https:\/\/seashell-gull-453430.hostingersite.com\/?post_type=ht_kb&#038;p=143"},"modified":"2025-02-13T15:00:55","modified_gmt":"2025-02-13T18:00:55","slug":"csat-satisfaccion-del-cliente","status":"publish","type":"ht_kb","link":"https:\/\/wiki.anatod.com\/cat\/knowledge-base\/csat-satisfaccion-del-cliente\/","title":{"rendered":"CSAT \u2013 Satisfacci\u00f3n Del Cliente"},"content":{"rendered":"<p>Encuesta de satisfacci\u00f3n del cliente. El sistema le permite crear m\u00faltiples encuestas con m\u00faltiples preguntas de satisfacci\u00f3n del cliente.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Para agregar una nueva encuesta \/ pregunta.<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-4-3 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"CSAT Encuesta de satisfacci\u00f3n del cliente - Config. ISPkeeper by anatod.\" width=\"1200\" height=\"900\" src=\"https:\/\/www.youtube.com\/embed\/OMv9K20ESPo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><strong>Tipos de preguntas:<\/strong><\/p>\n\n\n\n<p>Abiertas: Es de texto libre, el cliente puede escribir lo que desee.<br>Cerradas: SI \/ NO, solo se puede elegir entre esas 2 opciones.<br>Rango: Rango del 1 al 10.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Generar link para el cliente.<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-4-3 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"CSAT - Satisfacci\u00f3n del Cliente - Link P\u00fablico para el cliente - ISPkeeper by anatod.\" width=\"1200\" height=\"900\" src=\"https:\/\/www.youtube.com\/embed\/tr9kZ6M7NBI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><strong>Importante<\/strong>: Tambi\u00e9n se puede generar un link de un usuario del sistema sin asignar al cliente. En ese caso el cliente debe completar su identificaci\u00f3n para poder identificarlo en el sistema (DNI , CUIT, IFE, RFC)<br><br><\/p>","protected":false},"excerpt":{"rendered":"<p>Encuesta de satisfacci\u00f3n del cliente. El sistema le permite crear m\u00faltiples encuestas con m\u00faltiples preguntas de satisfacci\u00f3n del cliente. Para agregar una nueva encuesta \/ pregunta. Tipos de preguntas: Abiertas: Es de texto libre, el cliente puede escribir lo que desee.Cerradas: SI \/ NO, solo se puede elegir entre esas&#8230;<\/p>","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[20],"ht-kb-tag":[],"class_list":["post-143","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-clientes"],"_links":{"self":[{"href":"https:\/\/wiki.anatod.com\/cat\/wp-json\/wp\/v2\/ht-kb\/143","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.anatod.com\/cat\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/wiki.anatod.com\/cat\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.anatod.com\/cat\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wiki.anatod.com\/cat\/wp-json\/wp\/v2\/comments?post=143"}],"version-history":[{"count":1,"href":"https:\/\/wiki.anatod.com\/cat\/wp-json\/wp\/v2\/ht-kb\/143\/revisions"}],"predecessor-version":[{"id":144,"href":"https:\/\/wiki.anatod.com\/cat\/wp-json\/wp\/v2\/ht-kb\/143\/revisions\/144"}],"wp:attachment":[{"href":"https:\/\/wiki.anatod.com\/cat\/wp-json\/wp\/v2\/media?parent=143"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/wiki.anatod.com\/cat\/wp-json\/wp\/v2\/ht-kb-category?post=143"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/wiki.anatod.com\/cat\/wp-json\/wp\/v2\/ht-kb-tag?post=143"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}