{"id":621,"date":"2026-07-29T14:37:31","date_gmt":"2026-07-29T17:37:31","guid":{"rendered":"https:\/\/wiki.anatod.com\/?post_type=ht_kb&#038;p=621"},"modified":"2026-07-29T14:37:31","modified_gmt":"2026-07-29T17:37:31","slug":"configurar-preguntes-frequents-servei-app-clients","status":"publish","type":"ht_kb","link":"https:\/\/wiki.anatod.com\/cat\/knowledge-base\/configurar-preguntas-frecuentes-servicio-app-clientes\/","title":{"rendered":"Configurar preguntes freq\u00fcents per servei a App Clients"},"content":{"rendered":"<p><!-- ai-doc-id: app_clientes.faqs_servicio --><\/p>\n<h2>Descripci\u00f3<\/h2>\n<p>Les preguntes freq\u00fcents permeten mostrar informaci\u00f3 d&#039;ajuda espec\u00edfica per a cada tipus de servei dins d&#039;App Clients.<\/p>\n<h2>Serveis disponibles<\/h2>\n<ul>\n<li><strong>Internet:<\/strong> preguntes freq\u00fcents per a serveis d&#039;Internet.<\/li>\n<li><strong>TV:<\/strong> preguntes freq\u00fcents per a serveis de televisi\u00f3.<\/li>\n<li><strong>Telefonia:<\/strong> preguntes freq\u00fcents per a serveis de telefonia.<\/li>\n<li><strong>Subscripcions:<\/strong> preguntes freq\u00fcents per a serveis de subscripcions.<\/li>\n<\/ul>\n<h2>Com configurar-les<\/h2>\n<ol>\n<li>Introdu\u00efu el sistema amb un usuari amb permisos de configuraci\u00f3.<\/li>\n<li>Entra a Configuraci\u00f3.<\/li>\n<li>Introdu\u00efu en Sistema &gt; Tauler de Control.<\/li>\n<li>Cerca els par\u00e0metres de preguntes freq\u00fcents d&#039;App Clients.<\/li>\n<li>Completeu el contingut corresponent a cada servei.<\/li>\n<li>Desa els canvis.<\/li>\n<li>Vaig obrir l&#039;app amb un client de prova i verifica les preguntes freq\u00fcents des de cada servei.<\/li>\n<\/ol>\n<h2>Recomanaci\u00f3 d'\u00fas<\/h2>\n<p>Separeu les preguntes per servei i feu servir respostes breus. Eviteu carregar informaci\u00f3 gen\u00e8rica en tots els serveis si nom\u00e9s s&#039;aplica a un d&#039;ells.<\/p>\n<h2>Validaci\u00f3<\/h2>\n<p>Proveu un client que tingui serveis de diferents tipus. Confirmeu que cada pantalla mostri les preguntes freq\u00fcents correctes: Internet, TV, Telefonia o Subscripcions.<\/p>","protected":false},"excerpt":{"rendered":"<p>Descripci\u00f3n Las preguntas frecuentes permiten mostrar informaci\u00f3n de ayuda espec\u00edfica para cada tipo de servicio dentro de App Clientes. Servicios disponibles Internet: preguntas frecuentes para servicios de internet. TV: preguntas frecuentes para servicios de televisi\u00f3n. Telefon\u00eda: preguntas frecuentes para servicios de telefon\u00eda. Suscripciones: preguntas frecuentes para servicios de suscripciones. C\u00f3mo&#8230;<\/p>","protected":false},"author":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[41],"ht-kb-tag":[],"class_list":["post-621","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-app-clientes"],"_links":{"self":[{"href":"https:\/\/wiki.anatod.com\/cat\/wp-json\/wp\/v2\/ht-kb\/621","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.anatod.com\/cat\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/wiki.anatod.com\/cat\/wp-json\/wp\/v2\/types\/ht_kb"}],"replies":[{"embeddable":true,"href":"https:\/\/wiki.anatod.com\/cat\/wp-json\/wp\/v2\/comments?post=621"}],"version-history":[{"count":1,"href":"https:\/\/wiki.anatod.com\/cat\/wp-json\/wp\/v2\/ht-kb\/621\/revisions"}],"predecessor-version":[{"id":630,"href":"https:\/\/wiki.anatod.com\/cat\/wp-json\/wp\/v2\/ht-kb\/621\/revisions\/630"}],"wp:attachment":[{"href":"https:\/\/wiki.anatod.com\/cat\/wp-json\/wp\/v2\/media?parent=621"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/wiki.anatod.com\/cat\/wp-json\/wp\/v2\/ht-kb-category?post=621"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/wiki.anatod.com\/cat\/wp-json\/wp\/v2\/ht-kb-tag?post=621"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}