{"id":143,"date":"2025-02-13T15:00:54","date_gmt":"2025-02-13T18:00:54","guid":{"rendered":"https:\/\/seashell-gull-453430.hostingersite.com\/?post_type=ht_kb&#038;p=143"},"modified":"2025-02-13T15:00:55","modified_gmt":"2025-02-13T18:00:55","slug":"csat-customer-satisfaction","status":"publish","type":"ht_kb","link":"https:\/\/wiki.anatod.com\/en\/knowledge-base\/csat-satisfaccion-del-cliente\/","title":{"rendered":"CSAT \u2013 Customer Satisfaction"},"content":{"rendered":"<p>Customer Satisfaction Survey. The system allows you to create multiple surveys with multiple customer satisfaction questions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">To add a new survey\/question.<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-4-3 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"CSAT Customer Satisfaction Survey - Config. ISPkeeper by anatod.\" width=\"1200\" height=\"900\" src=\"https:\/\/www.youtube.com\/embed\/OMv9K20ESPo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><strong>Types of questions:<\/strong><\/p>\n\n\n\n<p>Open: It is free text, the client can write whatever they want.<br>Closed: YES \/ NO, you can only choose between those 2 options.<br>Range: Range from 1 to 10.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Generate link for the client.<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-4-3 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"CSAT - Customer Satisfaction - Public Customer Link - ISPkeeper by anatod.\" width=\"1200\" height=\"900\" src=\"https:\/\/www.youtube.com\/embed\/tr9kZ6M7NBI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><strong>Important<\/strong>: You can also generate a link for a system user without assigning it to the client. In this case, the client must complete their identification (DNI, CUIT, IFE, RFC) to be identified in the system.<br><br><\/p>","protected":false},"excerpt":{"rendered":"<p>Customer satisfaction survey. The system allows you to create multiple surveys with multiple customer satisfaction questions. To add a new survey\/question. Question types: Open-ended: This is free text, the customer can write whatever they wish. Closed-ended: YES\/NO, only one can be chosen from these\u2026<\/p>","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[20],"ht-kb-tag":[],"class_list":["post-143","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-clientes"],"_links":{"self":[{"href":"https:\/\/wiki.anatod.com\/en\/wp-json\/wp\/v2\/ht-kb\/143","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.anatod.com\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/wiki.anatod.com\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.anatod.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wiki.anatod.com\/en\/wp-json\/wp\/v2\/comments?post=143"}],"version-history":[{"count":1,"href":"https:\/\/wiki.anatod.com\/en\/wp-json\/wp\/v2\/ht-kb\/143\/revisions"}],"predecessor-version":[{"id":144,"href":"https:\/\/wiki.anatod.com\/en\/wp-json\/wp\/v2\/ht-kb\/143\/revisions\/144"}],"wp:attachment":[{"href":"https:\/\/wiki.anatod.com\/en\/wp-json\/wp\/v2\/media?parent=143"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/wiki.anatod.com\/en\/wp-json\/wp\/v2\/ht-kb-category?post=143"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/wiki.anatod.com\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=143"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}