{"id":621,"date":"2026-07-29T14:37:31","date_gmt":"2026-07-29T17:37:31","guid":{"rendered":"https:\/\/wiki.anatod.com\/?post_type=ht_kb&#038;p=621"},"modified":"2026-07-29T14:37:31","modified_gmt":"2026-07-29T17:37:31","slug":"configure-frequently-asked-questions-for-customer-service-app","status":"publish","type":"ht_kb","link":"https:\/\/wiki.anatod.com\/en\/knowledge-base\/configurar-preguntas-frecuentes-servicio-app-clientes\/","title":{"rendered":"Configure frequently asked questions by service in the Customer App"},"content":{"rendered":"<p><!-- ai-doc-id: app_clientes.faqs_servicio --><\/p>\n<h2>Description<\/h2>\n<p>Frequently Asked Questions allow you to display specific help information for each type of service within the Customer App.<\/p>\n<h2>Available services<\/h2>\n<ul>\n<li><strong>Internet:<\/strong> Frequently asked questions about internet services.<\/li>\n<li><strong>TV:<\/strong> Frequently asked questions for television services.<\/li>\n<li><strong>Telephony:<\/strong> Frequently asked questions for telephone services.<\/li>\n<li><strong>Subscriptions:<\/strong> Frequently asked questions for subscription services.<\/li>\n<\/ul>\n<h2>How to configure them<\/h2>\n<ol>\n<li>Log in to the system with a user account that has configuration permissions.<\/li>\n<li>Go to Settings.<\/li>\n<li>Go to System &gt; Control Panel.<\/li>\n<li>Look for the frequently asked questions parameters of App Clients.<\/li>\n<li>Complete the content corresponding to each service.<\/li>\n<li>Save the changes.<\/li>\n<li>Open the app with a test client and check the frequently asked questions for each service.<\/li>\n<\/ol>\n<h2>Usage Recommendation<\/h2>\n<p>Separate questions by service and use brief answers. Avoid uploading generic information for all services if it only applies to one of them.<\/p>\n<h2>Validation<\/h2>\n<p>Test a client that offers different types of services. Confirm that each screen displays the correct FAQs: Internet, TV, Phone, or Subscriptions.<\/p>","protected":false},"excerpt":{"rendered":"<p>Descripci\u00f3n Las preguntas frecuentes permiten mostrar informaci\u00f3n de ayuda espec\u00edfica para cada tipo de servicio dentro de App Clientes. Servicios disponibles Internet: preguntas frecuentes para servicios de internet. TV: preguntas frecuentes para servicios de televisi\u00f3n. Telefon\u00eda: preguntas frecuentes para servicios de telefon\u00eda. Suscripciones: preguntas frecuentes para servicios de suscripciones. C\u00f3mo&#8230;<\/p>","protected":false},"author":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[41],"ht-kb-tag":[],"class_list":["post-621","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-app-clientes"],"_links":{"self":[{"href":"https:\/\/wiki.anatod.com\/en\/wp-json\/wp\/v2\/ht-kb\/621","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.anatod.com\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/wiki.anatod.com\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"replies":[{"embeddable":true,"href":"https:\/\/wiki.anatod.com\/en\/wp-json\/wp\/v2\/comments?post=621"}],"version-history":[{"count":1,"href":"https:\/\/wiki.anatod.com\/en\/wp-json\/wp\/v2\/ht-kb\/621\/revisions"}],"predecessor-version":[{"id":630,"href":"https:\/\/wiki.anatod.com\/en\/wp-json\/wp\/v2\/ht-kb\/621\/revisions\/630"}],"wp:attachment":[{"href":"https:\/\/wiki.anatod.com\/en\/wp-json\/wp\/v2\/media?parent=621"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/wiki.anatod.com\/en\/wp-json\/wp\/v2\/ht-kb-category?post=621"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/wiki.anatod.com\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=621"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}