{"id":143,"date":"2025-02-13T15:00:54","date_gmt":"2025-02-13T18:00:54","guid":{"rendered":"https:\/\/seashell-gull-453430.hostingersite.com\/?post_type=ht_kb&#038;p=143"},"modified":"2025-02-13T15:00:55","modified_gmt":"2025-02-13T18:00:55","slug":"csat-satisfaction-du-client","status":"publish","type":"ht_kb","link":"https:\/\/wiki.anatod.com\/fr\/knowledge-base\/csat-satisfaccion-del-cliente\/","title":{"rendered":"CSAT - Satisfaction de la client\u00e8le"},"content":{"rendered":"<p>Enqu\u00eate de satisfaction de la client\u00e8le. Le syst\u00e8me vous permet de cr\u00e9er plusieurs enqu\u00eates avec plusieurs questions sur la satisfaction des clients.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Pour ajouter une nouvelle enqu\u00eate\/question.<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-4-3 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"CSAT Enqu\u00eate de satisfaction client - Config. ISPkeeper par anatod.\" width=\"1200\" height=\"900\" src=\"https:\/\/www.youtube.com\/embed\/OMv9K20ESPo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><strong>Types de questions :<\/strong><\/p>\n\n\n\n<p>Ouvert : il s'agit d'un texte libre, le client peut \u00e9crire ce qu'il veut.<br>Ferm\u00e9 : OUI \/ NON, vous ne pouvez choisir qu'entre ces deux options.<br>Rang : Rang de 1 \u00e0 10.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">G\u00e9n\u00e9rer un lien pour le client.<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-4-3 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"CSAT - Customer Satisfaction - Public Customer Link - ISPkeeper by anatod.\" width=\"1200\" height=\"900\" src=\"https:\/\/www.youtube.com\/embed\/tr9kZ6M7NBI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><strong>Important<\/strong>Vous pouvez \u00e9galement g\u00e9n\u00e9rer un lien vers un utilisateur du syst\u00e8me sans l'attribuer au client. Dans ce cas, le client doit compl\u00e9ter son identification afin de l'identifier dans le syst\u00e8me (DNI, CUIT, IFE, RFC).<br><br><\/p>","protected":false},"excerpt":{"rendered":"<p>Enqu\u00eate de satisfaction client. Le syst\u00e8me vous permet de cr\u00e9er plusieurs sondages avec plusieurs questions de satisfaction client. Pour ajouter un nouveau sondage \/ une nouvelle question. Types de questions : Ouvertes : Il s'agit d'un texte libre, le client peut \u00e9crire ce qu'il souhaite. Ferm\u00e9es : OUI \/ NON, on ne peut choisir qu'entre ceux-l\u00e0\u2026<\/p>","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[20],"ht-kb-tag":[],"class_list":["post-143","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-clientes"],"_links":{"self":[{"href":"https:\/\/wiki.anatod.com\/fr\/wp-json\/wp\/v2\/ht-kb\/143","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.anatod.com\/fr\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/wiki.anatod.com\/fr\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.anatod.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wiki.anatod.com\/fr\/wp-json\/wp\/v2\/comments?post=143"}],"version-history":[{"count":1,"href":"https:\/\/wiki.anatod.com\/fr\/wp-json\/wp\/v2\/ht-kb\/143\/revisions"}],"predecessor-version":[{"id":144,"href":"https:\/\/wiki.anatod.com\/fr\/wp-json\/wp\/v2\/ht-kb\/143\/revisions\/144"}],"wp:attachment":[{"href":"https:\/\/wiki.anatod.com\/fr\/wp-json\/wp\/v2\/media?parent=143"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/wiki.anatod.com\/fr\/wp-json\/wp\/v2\/ht-kb-category?post=143"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/wiki.anatod.com\/fr\/wp-json\/wp\/v2\/ht-kb-tag?post=143"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}