{"id":621,"date":"2026-07-29T14:37:31","date_gmt":"2026-07-29T17:37:31","guid":{"rendered":"https:\/\/wiki.anatod.com\/?post_type=ht_kb&#038;p=621"},"modified":"2026-07-29T14:37:31","modified_gmt":"2026-07-29T17:37:31","slug":"configurer-la-faq-pour-lapplication-de-service-client","status":"publish","type":"ht_kb","link":"https:\/\/wiki.anatod.com\/fr\/knowledge-base\/configurar-preguntas-frecuentes-servicio-app-clientes\/","title":{"rendered":"Configurez les questions fr\u00e9quemment pos\u00e9es par service dans l&#039;application client."},"content":{"rendered":"<p><!-- ai-doc-id: app_clientes.faqs_servicio --><\/p>\n<h2>Description<\/h2>\n<p>La section \u00ab Foire aux questions \u00bb vous permet d&#039;afficher des informations d&#039;aide sp\u00e9cifiques pour chaque type de service au sein de l&#039;application client.<\/p>\n<h2>Services disponibles<\/h2>\n<ul>\n<li><strong>Internet:<\/strong> Questions fr\u00e9quemment pos\u00e9es sur les services Internet.<\/li>\n<li><strong>TV:<\/strong> Questions fr\u00e9quemment pos\u00e9es sur les services de t\u00e9l\u00e9vision.<\/li>\n<li><strong>T\u00e9l\u00e9phonie:<\/strong> Questions fr\u00e9quemment pos\u00e9es concernant les services t\u00e9l\u00e9phoniques.<\/li>\n<li><strong>Abonnements\u00a0:<\/strong> Foire aux questions sur les services d&#039;abonnement.<\/li>\n<\/ul>\n<h2>Comment les configurer<\/h2>\n<ol>\n<li>Connectez-vous au syst\u00e8me avec un compte utilisateur disposant des autorisations de configuration.<\/li>\n<li>Acc\u00e9dez aux param\u00e8tres.<\/li>\n<li>Acc\u00e9dez \u00e0 Syst\u00e8me &gt; Panneau de configuration.<\/li>\n<li>Consultez la section FAQ relative aux param\u00e8tres des clients d&#039;application.<\/li>\n<li>Compl\u00e9tez le contenu correspondant \u00e0 chaque service.<\/li>\n<li>Enregistrer les modifications.<\/li>\n<li>Ouvrez l&#039;application avec un client de test et consultez la FAQ pour chaque service.<\/li>\n<\/ol>\n<h2>Recommandation d'utilisation<\/h2>\n<p>S\u00e9parez les questions par service et donnez des r\u00e9ponses br\u00e8ves. \u00c9vitez de t\u00e9l\u00e9charger des informations g\u00e9n\u00e9riques pour tous les services si elles ne s&#039;appliquent qu&#039;\u00e0 un seul.<\/p>\n<h2>Validation<\/h2>\n<p>Testez un client proposant diff\u00e9rents types de services. V\u00e9rifiez que chaque \u00e9cran affiche la FAQ appropri\u00e9e\u00a0: Internet, TV, T\u00e9l\u00e9phone ou Abonnements.<\/p>","protected":false},"excerpt":{"rendered":"<p>Description\u00a0: La Foire aux questions (FAQ) fournit des informations d\u2019aide sp\u00e9cifiques pour chaque type de service au sein de l\u2019application client. Services disponibles\u00a0: Internet\u00a0: FAQ pour les services Internet. T\u00e9l\u00e9vision\u00a0: FAQ pour les services de t\u00e9l\u00e9vision. T\u00e9l\u00e9phonie\u00a0: FAQ pour les services t\u00e9l\u00e9phoniques. Abonnements\u00a0: FAQ pour les services d\u2019abonnement. Comment\u2026<\/p>","protected":false},"author":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[41],"ht-kb-tag":[],"class_list":["post-621","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-app-clientes"],"_links":{"self":[{"href":"https:\/\/wiki.anatod.com\/fr\/wp-json\/wp\/v2\/ht-kb\/621","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.anatod.com\/fr\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/wiki.anatod.com\/fr\/wp-json\/wp\/v2\/types\/ht_kb"}],"replies":[{"embeddable":true,"href":"https:\/\/wiki.anatod.com\/fr\/wp-json\/wp\/v2\/comments?post=621"}],"version-history":[{"count":1,"href":"https:\/\/wiki.anatod.com\/fr\/wp-json\/wp\/v2\/ht-kb\/621\/revisions"}],"predecessor-version":[{"id":630,"href":"https:\/\/wiki.anatod.com\/fr\/wp-json\/wp\/v2\/ht-kb\/621\/revisions\/630"}],"wp:attachment":[{"href":"https:\/\/wiki.anatod.com\/fr\/wp-json\/wp\/v2\/media?parent=621"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/wiki.anatod.com\/fr\/wp-json\/wp\/v2\/ht-kb-category?post=621"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/wiki.anatod.com\/fr\/wp-json\/wp\/v2\/ht-kb-tag?post=621"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}