Description
Service help allows you to display support information within the app, related to the services the customer has. Each help item can be specified for Internet, TV, Telephone, or Subscriptions.
How to edit a help
- Log in to the system.
- Enter the Customer App.
- Select Service Aids.
- Click on the help you want to modify.
- Complete or update the title, subtitle, and comment.
- Mark which services should display the help.
- Save the changes.
Available fields
- Qualification: main name of the aid.
- Caption: brief supplementary text.
- Comment: detail or explanation that the client will see.
- Internet, TV, Telephone and Subscriptions: They allow you to define what type of service the help is displayed in.
Usage Recommendation
Use short and concise text. It's best to activate each help feature only in the services where it's truly applicable, so the customer sees useful information based on the service they're consulting.